State Farm® Insurance Agent Jerry Doherty

"*** This review is only on the people working at this office alone and not State Farm as a whole. *** *** I have been hung up on 2 days in a row by this office and told I was rude for calling and asking questions about claim *** As I currently navigate a claim with State Farm, I have been hung up on 2 days in a row by this office by 2 individuals. First I was hung up on by Leigh Anne yesterday (01/11/2024), no effort was made to come back into contact (in a scenario were maybe we were disconnected), once I called back in I was told the phone system booted her off of my call and into a new call. That their phone system is off of cellular and not land line and that it's a known issue in the office. Today (01/12/2024) I call back in to ask some follow up questions and for some assistance on my claim. Today I speak with Misty who in our conversation told me I was being rude.. a complete shock to me. Hearing this I ask her "I'm sorry but what have I've said this far or this week that has been rude". She proclaims "You've called us all week to ask questions." Shortly there after she also hangs up on me. I call back and ask why our call ended. She states "I've told you what I was going to do on your behalf there's nothing else I can do". I explain "I do have additional questions to ask and need to do a couple other things in our call. I never communicated that all my questions were asked/answered and said 'thank you have a great day' simply because the interaction wasn't done." She explains "I'm sorry I thought there was nothing else I could help you with". She eventually admits in the call there's no other way but to interpret the last call as anything but her hanging up on me. Since from my perspective this is the 2nd day in a row I've been hung up on by this office, I ask her about the phones in the office as it relates to any known issues. I ask, "are there any known issues with your current phone system in office, either disconnecting calls or dropping it?" She says "no, there's nothing wrong with our phones. We don't know of anything being wrong with our phones here in office. I apologize for hanging up you earlier today." I explain to her how Leigh Anne attributed our phone call yesterday ending early (her hanging up on me) due to a known issue with the phones. I followed up with explaining I've now been hung up on 2 days in a row. I asked that Jerry reach out to me so I can discuss the experience I have had with their specific office. Both for being called rude for in her words "calling and asking questions" in regards to my claim and being hung up on 2 days in a row by 2 different people."

"Leigh Anne Tudor was amazing helping me find the right policy for me !!! And believe me I knew nothing about life insurance other than I had to have it so my daughters would not have to ever worry about putting me to rest ! Thank you so much !!! If I could give 10 stars I would !"

"Working with this office was the worst experience with an insurance agency I've ever had. Monica lacks any ability to follow through or respond to any requests. Everything she informed me regarding a landlord policy for my rental was either inaccurate or misleading. I would strongly recommend avoiding this agency."

"Both Jerry and Monica from this office have been incredibly helpful and real troopers helping get us settled with multiple lines and several states - tremendous assistance with getting Columbus newbies all taken care of in new home city. Absolutely would recommend this office for all your insurance needs!"

"I have been insured with this agent for about 8 years and have consistently received excellent service -- no matter if it is a small issue or a large one -- from rental car insurance, to accident claims, to policy details -- I have always received prompt, clear, and friendly service from this agent and the office staff."