
State Farm® Insurance Agent Jerry Doherty
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
barbie brown
June 13, 2024
"This review is for Leigh Ann and State Farm in general. I was involved In a freak accident leaving work 6/12/24 at 7:30 pm. A truck hit a light pole and it fell on top of my car and I am lucky to be alive. The last thing you want to do is deal with insurance. I wish it was that easy. I called State Farm and made a claim. I was told that a tow truck was on its way. I was stranded on a bad side of town at a BP. I called State Farm and I spent hours on hold and couldn’t get anyone to answer the phone. I kept receiving automated messages about how they were experiencing higher than normal call volumes. I literally couldn’t get a hold of one human from State Farm. I waited for over 4 hours and finally found a ride home. Imagine almost being killed by a freak accident and sitting in a gas station alone and your insurance company is nowhere to be found. I wanted to go home and process what had happened. I called Jerry’s office today and got a voicemail. 5 minutes later I received a text that my tow truck was on the way. I waited 2 hours and called back but blocked my number this time. Leigh Ann answered the phone and I explained my frustrations. I received no apology whatsoever. She was raising her voice and making excuses for everything that happened. Guess what happened next? She hung up on me. I see this is a trend for this office based in the previous google reviews. She admitted she has never had someone experience this negligence in the 12 years she has worked there, yet accepted zero responsibility or an apology. I will admit I was raising my voice too but it was because I couldn’t believe she had the audacity to talk to me like that after what I had been through. I really hope that Jerry can contact me and explain what happened. “Like a good neighbor, State Farm is there?” You were nowhere to be found and I this has been a horrible experience."
"Barbie, thank you for taking the time to share your experience. First and foremost, we are incredibly relieved to hear that you are safe after such a terrifying incident. We sincerely apologize for the distress and frustration you experienced during and after the accident. Your feedback is essential to us, and we are very sorry for the lack of timely support and the communication issues you encountered. We want to make this right and restore your confidence in our service, please feel free to give us a call at (614) 461-7833 so we can discuss this further. -Jerry"
Stevie Armbrester
November 10, 2023
"The lady helping here is so down to earth & kind its a mind blowing experience because people in customer service don't seem to exist like her anymore as state farm is spiraling downward🙃"
"We appreciate you taking the time to leave our State Farm Insurance Office a Google review! We're glad to hear that our team was able to provide you with a high level of customer service. We hope you have a safe and relaxing Thanksgiving! - Jerry Doherty State Farm Insurance, Columbus OH "
Dorothy Hedges
January 27, 2023
"Jerry has been my insurance agent for over forty years at least. Always the best service. I wouldn't change companies no matter the cost. Best company ever!"
"Thank you very much Dorothy for taking the time today to leave our State Farm office a 5 star Google review. It has been our pleasure to assist you with your insurance needs over the last 40 years. I still remember signing you up to work with us in April of 1977. Thanks for recommending us and we look forward to working with you again this year! - Jerry"
Jessica Seckel
October 27, 2020
"Have been using forever and they always are super helpful. You will always get a friendly voice on the other end of the phone."
Trista Turley
October 22, 2020
"I’ve had various policies through this office for five years. Leigh Anne in the office is so responsive and easy to work with. She’s usually able to get me what I need in a matter of minutes."
Samantha Hoselton
October 4, 2019
"I have been with this agency for 2 years. We have multiple policies and I haven’t had any negative service. They are very professional and I do recommend them!"
Jimmy EY
September 14, 2018
"Very nice and knowledgeable staff. Have recommended their office to many people."
Wynter Rose
February 8, 2018
"Customer service is awesome! Very responsive, reliable and service oriented."
ricksUTUBE (Rick Shuster)
January 29, 2015
"Both Jerry and Monica from this office have been incredibly helpful and real troopers helping get us settled with multiple lines and several states - tremendous assistance with getting Columbus newbies all taken care of in new home city. Absolutely would recommend this office for all your insurance needs!"